Thank you for choosing to use the services provided by CRAVE AI (hereinafter referred to as “we,” “us,” or “CRAVE AI”). We are a company legally incorporated under the laws of Hong Kong. Our services include but are not limited to AI companion chat, virtual interaction, product purchases, community engagement, and event participation (collectively referred to as the “Services”). These services are available in multiple overseas countries and regions (specific details subject to platform announcements). By accessing or using these Services, you (hereinafter referred to as “you” or “the User”) acknowledge that you have fully read, understood, and unconditionally agreed to be bound by all provisions of these Terms of Service and our Privacy Policy. You further acknowledge that these Terms are governed by the laws of the Hong Kong Special Administrative Region and the mandatory laws and regulations of your jurisdiction. If you disagree with any part of these Terms or our Privacy Policy, please immediately cease accessing and using these Services.
1. Eligibility and Age Restrictions
1.1 You confirm and warrant that you are at least 18 years of age (or the minimum age of use required by your jurisdiction, if applicable), possess full legal capacity, and reside in a region where such adult-oriented services are not prohibited.
1.2 This service is designed exclusively for adults and may contain adult-themed content, virtual interactions, or related explicit materials. Minors under the legal age of use are strictly prohibited from registering for, accessing, or using this service.
1.3 We will implement compliant and reliable age verification measures (which may include accessing third-party identity verification services) to fulfill legal obligations and ensure users meet the legal age requirement. If we discover or have reasonable grounds to suspect you do not meet the legal age requirement, we will immediately terminate your account, delete your related data, and take further compliance measures in accordance with Hong Kong law and the regulations of your jurisdiction.
2. Account Registration and Security
2.1 To use certain services (e.g., AI companionship, order management), you must create an account using a valid email address and set a secure password. You warrant that all information provided during registration is true, accurate, and complete, and you must promptly update such information to maintain its validity. If the information provided involves overseas addresses, contact details, etc., you must ensure compliance with local and Hong Kong information reporting requirements.
2.2 You are solely responsible for maintaining the confidentiality of your account credentials (username, password) and bear full responsibility for all activities occurring under your account.
2.3 We provide cross-border account security monitoring services for overseas users. If we detect logins from non-registered regions or unusual transactions, a secondary verification mechanism will be triggered to safeguard account security.
2.4 If you discover or suspect unauthorized account access, immediately notify us via support@cravefill.com. We shall not be liable for any losses arising from your failure to safeguard account credentials, disclosure of account information, or operational negligence.
3. Service Usage Guidelines
3.1 Permitted Uses
You may only use this service for personal, lawful, non-commercial purposes and must strictly comply with these Terms, Hong Kong law, and the laws and regulations of your jurisdiction: AI Companion Service: This service is intended for entertainment-based virtual interaction. You must interact with the AI respectfully and refrain from any illegal or harmful activities; E-commerce Service: When purchasing products, you must provide accurate and complete transaction information (including a valid delivery address and contact details) and comply with our published refund/return policies and cross-border logistics regulations; Community and Event Participation: When engaging in community discussions or platform activities, you must adhere to community guidelines and refrain from posting spam, offensive content, or other prohibited material; Service Coverage Notice: Our services are available in select overseas countries and regions, as specified on the platform registration page; Certain services (e.g., regionalized delivery, localized payment methods) may be subject to local policy restrictions. We reserve the right to adjust service coverage based on actual circumstances with prior notice.
Special Notice: All AI-generated content (including but not limited to chat responses, images, etc.) is purely fictional and for entertainment purposes. AI lacks genuine emotions or subjective intent. Any seemingly authentic commitments (e.g., real-world meetings) are virtual constructs. You must not rely on or base decisions upon such content.
3.2 Prohibited Uses
You agree not to engage in the following activities while using this service: Generating, disseminating, or promoting any illegal, harmful, violent, hateful, harassing, non-consensual content, or content infringing upon others' lawful rights (including but not limited to harmful materials involving minors, non-consensual deepfake content, etc.), and such activities must not violate the Hong Kong Criminal Offenses Ordinance, Race Discrimination Ordinance, or relevant laws in your jurisdiction; Reverse engineering, modifying, cracking, decompiling, or attempting to obtain underlying technical information of our AI models, software programs, or code, which violates the Hong Kong Copyright Ordinance and international intellectual property protection regulations; Abusing the Service, including but not limited to creating fake accounts, bulk sending spam, maliciously attacking servers, or excessively consuming system resources, thereby disrupting normal service operations; Infringing upon others' privacy rights, intellectual property rights (including copyrights, trademark rights, patent rights, etc.), or other lawful rights and interests; Allowing, assisting, or indirectly aiding minors who have not reached the legal age of use to access this service through your account; Using this service for commercial purposes (including but not limited to profit-driven promotions, commercial collaborations, data resale, etc.) without our written permission. We reserve the right to monitor service content. Upon discovering violations, we may take measures such as removing content, restricting features, or suspending accounts at any time without prior notice. If such violations involve legal liabilities in Hong Kong or overseas jurisdictions, we will cooperate with relevant judicial authorities in their investigations.
4. Intellectual Property
4.1 All content on the CRAVE AI platform, including but not limited to AI models, program code, interface designs, image assets, textual materials, and product identifiers, is owned by us or relevant licensors and is protected under the Hong Kong Copyright Ordinance, Trademarks Ordinance, and relevant international intellectual property laws and regulations.
4.2 For AI-generated content, we grant you a non-exclusive, non-transferable personal license for your private entertainment purposes only. Without our written consent, you may not use such content for commercial purposes, nor reproduce, distribute, transmit, publicly display, or otherwise exploit it in any manner that violates intellectual property protection regulations in Hong Kong or your jurisdiction.
5. Account Termination and Suspension
5.1 If you violate any provision of these Terms of Service, engage in activities that harm our legitimate rights and interests or those of other users, or provide false information resulting in failure to pass qualification verification, we reserve the right to suspend or terminate your account at any time without prior notice.
5.2 For overseas users, we will deliver account suspension/termination notices via your registered email and contact information (including written notices compliant with local requirements). Should such notices fail to reach you due to invalid contact details provided, you shall bear full responsibility.
5.3 Upon account suspension or termination, you shall lose access to the Service. We reserve the right to delete or anonymize your account data in accordance with Hong Kong law and the regulatory requirements of your jurisdiction (except where retention is mandated by applicable laws and regulations).
5.4 After account termination, provisions in these Terms concerning intellectual property protection, disclaimers, and limitations of liability shall remain in full force and effect.
6. Supplementary Provisions for Cross-Border Services
6.1 Taxes and Settlement: When purchasing products through this service, you shall bear all taxes and fees associated with cross-border transactions (including but not limited to customs duties, value-added tax/VAT, etc.). Specific tax rates shall be subject to the tax authorities in your region and platform announcements. Settlement currencies supported include Hong Kong dollars and major overseas currencies (e.g., US dollars, euros, etc.). Exchange rates shall be based on official rates at the time of transaction, and related fees shall be borne by you.
6.2 Cross-Border Logistics: We will deliver products through compliant cross-border logistics providers. Delivery coverage and timelines are subject to platform announcements. We will endeavor to assist in resolving delivery delays or failures caused by overseas policy changes, customs inspections, force majeure, or similar factors, but shall not be liable for any direct or indirect losses.
6.3 Service Interruption: We shall not be liable for compensation in cases of service interruption caused by factors beyond our control, such as overseas network fluctuations, policy adjustments (e.g., restrictions on cross-border data transmission), or international communication line failures. However, we will notify you via platform announcements and your registered email within a reasonable timeframe and endeavor to restore service.
7. Disclaimer and Limitation of Liability
7.1 This service is provided “as is.” We make no warranty that the service will be error-free, uninterrupted, or free from delays, nor that it will meet your specific usage requirements. We also make no warranty regarding the accuracy, completeness, or suitability of AI-generated content.
7.2 To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages (including but not limited to loss of profits, data loss, or business interruption) arising from the use of this service. Our total cumulative liability under these terms shall not exceed the actual service fees (if any) paid by you to us for the relevant service within the twelve (12) months preceding the date of your claim.
7.3 AI interactions are solely for entertainment and fictional purposes and do not constitute professional advice (including but not limited to medical, psychological, legal, financial, or other specialized fields). If you require professional consultation, you should seek assistance from qualified professionals.
7.4 We shall not be liable for your inability to use the Services or any losses incurred due to factors beyond our control, including but not limited to differences in overseas laws and regulations, policy changes, customs supervision, or other circumstances not attributable to us.
8. Changes to Terms
8.1 We reserve the right to revise these Terms of Service from time to time based on business development, updates to Hong Kong law, and relevant overseas laws and regulations.
8.2 Upon any changes, we will update the terms via platform announcements, website postings, registered email notifications, and simultaneously update the “Last Updated Date.” For significant changes (such as adjustments to service scope or modifications to liability limitations), we will additionally alert you through pop-up notifications or similar methods.
8.3 Your continued use of the Service shall be deemed as your acknowledgment that you have read, understood, and agreed to the revised Terms. Should you disagree with the amended Terms, you must immediately cease using the Service.
9. Governing Law and Dispute Resolution
9.1 These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
9.2 Any dispute arising from or related to these Terms shall first be resolved through friendly consultation between the parties. If consultation fails, you may choose one of the following methods: Submit the dispute to the Hong Kong International Arbitration Centre for arbitration under its then-effective arbitration rules. The arbitration venue shall be Hong Kong, the language of arbitration shall be Chinese, and the arbitration award shall be final and binding on both parties;
9.3 During dispute resolution, the non-disputed provisions of these Terms shall remain in full force and effect.
10. Contact Us
For any questions, comments, or suggestions regarding these Terms of Service, please contact us via: Email: support@cravefill.com